Behaviors rooted in our values
Culture is how we work.
It’s the vibe of the restaurant. And that vibe is the result of the actions, or behaviors, that we take towards one another and ourselves.
At T&T, we are fostering a values-based culture, which means we set behavior expectations around our core values.
Shared values are important because they provide a map for how our team is expected to behave. As important as it is to name these values, it is just as important to define these values and show what behaviors support them.
Through clear behavior expectations, we begin to embody these values and guests begin to feel them.
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I take responsibility for our guests’ experience.
I listen to guests’ needs in order to develop solutions.
I have a team-mindset and do what is needed over what is fun, easy, or comfortable.
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I approach work with a sense of possibility.
I take initiative and bring ideas to the team vs. “just following directions.”
I take risks, even when the outcome is uncertain.
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When I’m not clear of what’s expected of me, I ask.
I stay out of comparison and competition with my teammates.
I own my mistakes and discuss them in an open and honest way.
Behavior tools are designed to support ways of doing or thinking that are rooted in our values.
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Service: Showing Up Tool
“Courage starts with showing up and letting ourselves be seen.” -Brené Brown
When clocking in for a shift, ask yourself: ‘What do I need to connect with inside myself to connect with those around me?’ This question can encourage employees to take a second to check in with themselves before they show up to serve others.
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Innovation: Problem + Solution Tool
“If I had only one hour to save the world I would spend fifty-five minutes defining the problem and only five minutes finding the solution.” -Albert Einstein
Being innovative requires curiosity.
Identify the problem. Ask yourself ‘Why?’ five times to identify the true underlying cause of a problem.
Identify solutions. Ask yourself, ‘What action can I take? What action do I need from others?’
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Excellence: 1% Better Tool
“Every action you take is a vote for the person you wish to become.” -James Clear
This tool is handy for navigating challenging situations and processing failures. It can also be a helpful visualization tool to motivate yourself. It’s simply asking the question, ‘What would 1% better look like today?’